US Set to Transform Debt Collection with AI, Despite Bias Concerns

Debt collection in the U.S. is poised for AI transformation, offering efficiency but raising bias concerns. Valerie Ingold, of Commercial Collection Corp., anticipates AI leveling the field. Currently, over 73 million Americans face collections, with AI adoption at 10% and growing. Concerns include bias in data and potential harassment. Legal experts warn of exacerbating racial disparities. AI’s ethical use is emphasized by industry leaders.

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